shipping
Preparation time:
1-3 business days for regular products; 4-6 weeks for customized products; 6-8 weeks for customized silk scarves. If you need to place an urgent order, contact us at: info@softstrokessilk.com / 647-242-2392
Canadian Customers:
- Free Shipping for smaller items: untracked regular mail. 1-2 weeks for Ontario customers and 2-3 weeks for other provinces (can upgrade to tracked parcel)
- Free shipping for larger items: tracked parcel: 1-2 weeks
- Upgrade to Xpress: 2-3 business days
- Upgrade to DHL/Purolator/EMS/UPS: 1-2 business days
- Free Pick Up: Toronto customers can message us to arrange for pick up in the Liberty Village area
US Customers:
- Standard shipping: Chit Chat with tracking. 1-2 weeks. Free shipping for orders over $45 CAD
- Upgrade to Canada Post Xpress: 4-5 business days
- Upgrade to DHL/Purolator/EMS/UPS: 2-3 business days
Australian & New Zealand Customers:
- Standard shipping: Chit Chat with tracking. 3-4 weeks. Free shipping for orders over $100 CAD
- Upgrade to DHL/Purolator/EMS/UPS: 7-9 business days
Customers from Finland, France, Germany, Iceland, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom:
- Standard shipping: Chit Chat with tracking. 3-4 weeks. Free shipping for orders over $100 CAD
- Upgrade to DHL/Purolator/EMS/UPS: 2-3 business days
Customers from the rest of Europe:
- Standard shipping: Chit Chat with tracking. 4-6 weeks
- Upgrade to DHL/Purolator/EMS/UPS: 4-8 business days
Other International Customers:
- Standard shipping: Chit Chat 4-6 weeks. This does not include tracking once the parcel leaves the U.S. If you'd like to get tracking, please contact us.
Return
We accept returns and exchanges within 30 days of delivery. Returned items must be unworn, unwashed, undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered. Custom products, face masks and lingerie cannot be returned or exchanged. If you have received a defective product, please message us. The cost of sending the products back is the customer’s responsibility.
